Introduction
P&B Service Solution Limited (trading as Nurses Move) (“we” or “us”) is committed to
data security and the fair and transparent processing of personal data. This privacy
policy (“Privacy Policy”) sets out how we treat your personal data when you visit and
interact with our website http://www.nursesmove.blog, regardless of where you visit it from, or
when your personal data is otherwise collected through our provision of professional
development programmes and services for internationally educated nurses, and tells
you about your privacy rights and how the law protects you.
IMPORTANT INFORMATION AND WHO WE ARE
- Purpose of this Privacy Policy
This Privacy Policy aims to give you information on how we collect and process your
personal data through your use of our website and platforms (including any data you
may provide when registering for our programmes, subscribing to our newsletters, or
participating in our online learning communities) and through our provision of career
coaching and professional development services.
Our platforms are not intended for children under the age of 16. We do not knowingly
collect data relating to children under such age.
It is important that you read this Privacy Policy together with any other privacy policy or
fair processing policy we may provide on specific occasions when we are collecting or
processing personal data about you so that you are fully aware of how and why we are
using your data. This Privacy Policy supplements other notices and privacy policies and
is not intended to override them. - Who we are
P&B Service Solution Limited is a UK company limited by shares, with company
registration number UTR 9008626327. Our registered office address is CKR House, 70
East Hill, Dartford, Kent, DA1 1RZ, United Kingdom.
We are a professional development and career coaching service for internationally
educated nurses, providing strategic career guidance, cultural adaptation support, and
professional development programmes to help nurses relocate and thrive in their
nursing careers globally and to help hopsitals and organizations to retain nursing
excellence. - Controller
We are the controller and are responsible for your personal data.
Dina Paoloni (CEO and Founder) is responsible for overseeing questions in relation to
this Privacy Policy. If you have any questions about this Privacy Policy, including any
requests to exercise your legal rights, please contact us using the following details:
Full name of legal entity: P&B Service Solution Limited (Trading as Nurses Move)
Email address: info@nursesmove.blog
Postal address:CKR House, 70 East Hill, Dartford, Kent, DA1 1RZ, United Kingdom
ICO Registration Number: ZB606201
ICO Registration Valid: 09 October 2023 to 08 October 2026
You have the right to make a complaint at any time to the Information Commissioner’s
Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would,
however, appreciate the chance to deal with your concerns before you approach the
ICO, so please contact us in the first instance. - Changes to the Privacy Policy and your duty to inform us of changes
We keep our Privacy Policy under regular review. Any changes we may make to our
Privacy Policy in the future will be posted on our website at http://www.nursesmove.blog and,
where appropriate, notified to you by email.
It is important that the personal data we hold about you is accurate and current. Please
keep us informed if your personal data changes during your relationship with us. - Third-party Links
Our website and platforms may include links to third-party websites, plug-ins and
applications (such as Skool, Payfunnel, Stripe, Zoom, Streamyard, YouTube, LinkedIn,
Facebook, Instagram, TikTok, Scoreapp, Mailchimp, and Substack, PayHip, Descript,
Sintra.ai and other AI softwer and Google). Clicking on those links or enabling those
connections may allow third parties to collect or share data about you. We do not
control these third-party websites and are not responsible for their privacy statements.
When you leave our platforms, we encourage you to read the privacy policy of every
website you visit.
THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from
which that person can be identified. It does not include data where the identity has been
removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you,
which we have grouped together as follows:
● Identity Data includes first name, last name, username or similar identifier, title,
professional registration number (NMC, NCLEX, etc.), date of birth, gender,
nationality, and country of residence.
● Contact Data includes postal address, email address, telephone numbers, and
social media handles.
● Financial Data includes bank account and payment card details (processed
securely through our payment provider Stripe).
● Transaction Data includes details about payments to and from you and other
details of programmes, courses, and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser
type and version, time zone setting and location, browser plug-in types and
versions, operating system and platform, and other technology on the devices
you use to access our platforms.
● Profile Data includes your username and password, purchases or orders made
by you, your nursing specialization, career goals, countries of interest for
relocation, your interests, preferences, feedback and survey responses, and your
interactions with our online learning tools and community platforms.
● Usage Data includes information about how you use our website, platforms,
programmes and services – such as the content you searched for and viewed,
page response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks, and mouse-overs), and methods
used to browse away from the page.
● Marketing and Communications Data includes your preferences in receiving
marketing from us, your newsletter subscriptions, and your communication
preferences.
We also collect, use and share Aggregated Data, such as statistical or demographic
data, for any purpose. Aggregated Data could be derived from your personal data but is
not considered personal data in law as this data will not directly or indirectly reveal your
identity. For example, we may aggregate your Usage Data to calculate the percentage
of users accessing a specific platform feature. However, if we combine or connect
Aggregated Data with your personal data so that it can directly or indirectly identify you,
we treat the combined data as personal data which will be used in accordance with this
Privacy Policy.
We may also collect personal data that includes “Sensitive Data” (also known as
“Special Category Data”), such as information about your health (if you disclose
disabilities or health conditions requiring reasonable adjustments), race, ethnicity, or
religion (collected for diversity monitoring and research purposes, always anonymized
for publication).
For verification purposes, we reserve the right at any time to request additional
information (including but not limited to the kinds of personal data listed above) from you
to help confirm your identity.
- If you fail to provide personal data
Where we need to collect personal data by law or under the terms of a contract we have
with you, and you fail to provide that data when requested, we may not be able to
perform the contract we have or are trying to enter into with you (for example, to provide
you with our career coaching services or professional development programmes). In
this case, we may have to cancel a programme or service you have with us, but we will
notify you if this is the case at the time.
HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your personal data by filling in forms or by
corresponding with us by post, phone, email, social media, or otherwise. This includes
personal data you provide when you:
● Apply for and/or purchase our programmes or services
● Create an account on our platforms
● Subscribe to our newsletters or publications
● Request marketing to be sent to you
● Participate in our online communities or attend our workshops and events
● Complete our International Nursing Career Scorecard or other assessments
● Use any other platforms we operate or services we provide
● Report a problem or give us feedback or contact us
Automated technologies or interactions. As you interact with our website and
platforms, we will automatically collect Technical Data about your equipment, browsing
actions and patterns. We collect this personal data by using cookies, server logs and
other similar technologies. We may also receive Technical Data about you if you visit
other websites employing our cookies. Please see our Cookie Policy for further details.
Third parties or publicly available sources. We will receive personal data about you
from various third parties and public sources, such as:
● Analytics providers (Google Analytics), advertising networks, search information
providers, and providers of technical, payment, delivery, back-up and data
storage services, credit reference agencies, data brokers or aggregators
● If you are a nurse learner: your employer when they register to receive
programmes and/or services from us
● Third parties to whom you have provided personal information that you have
elected to transfer to us
● Publicly available sources, such as professional nursing registries and LinkedIn
profiles based within the UK
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will
use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have
entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and
your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal obligation.
To find out more about the types of lawful basis that we will rely on to process your
personal data, please see the Glossary below.
Generally, we do not rely on consent as a legal basis for processing your personal data.
Where we do rely on consent, you have the right to withdraw consent to marketing at
any time by contacting us.
- PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use
your personal data and which of the legal bases we rely on to do so. We have also
identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground
depending on the specific purpose for which we are using your data. Please contact us
if you need details about the specific legal ground we are relying on to process your
personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of Data | Lawful basis for processing, including basis of legitimate interest |
| To register you as a new client or programme participant | (a) Identity (b) Contact (c) Profile | Performance of a contract with you |
| To process and deliver your order of programmes and/or services, including: (a) Managing payments, fees and charges (b) Collecting and recovering money owed to us (c) Providing you with a CPD certificate, credential or other record of learning | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you, which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (c) Communicating with you in relation to the provision of any contracted programmes and services (d) Communicating with you in relation to any issues, complaints or disputes | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how clients use our programmes/services) |
| To enable you to participate in research or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how clients use our programmes/services, to develop them and grow our business) |
| To administer and protect our business and platforms, including: (a) Troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data (b) Providing administrative support, such as account creation, security and responding to issues (c) Enhancing security measures in place that protect data for which we are responsible | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant platform content, nursing career information, information about our programmes and events, news and promotions relating to our services to you, and to measure or understand the effectiveness of the communications we serve to you | (a) Identity (b) Contact(c) Profile (d) Usage (e) Marketing and Communications (f)Technical | Necessary for our legitimate interests (to study how clients use our programmes/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our platforms, programmes/services, marketing, client relationships and experiences, and to determine the effectiveness of promotional campaigns | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of clients for our programmes and services, to keep our platforms updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about programmes, services, events, offers and promotions that may be of interest to you | (a) Identity (b) Contact(c) Technical (d) Usage (e) Profile (f) Marketing and Communications | Necessary for our legitimate interests (to develop our programmes/services and grow our business) |
- MARKETING
a. Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view of
what we think you may want or need or what may be of interest to you. This is how we
decide which programmes, services and offers may be relevant for you (we call this
marketing).
You will receive marketing communications from us if you have requested information
from us or purchased programmes or services from us and you have not opted out of
receiving that marketing.
b. Opting out
You can ask us to stop sending you marketing messages at any time by using the
‘unsubscribe’ functionality on the footer of any marketing communications sent to you or
by updating your details in your account profile.
Where you opt out of receiving these marketing messages, this will not apply to
personal data provided to us as a result of a programme/service purchase,
programme/service experience or other transactions.
For the avoidance of doubt, this section does not apply to communications that we may
send to you as part of your contract with us. For example, we send you information
about programmes and services that are delivered as part of your agreement with us.
c. Cookies
You can set your browser to refuse all or some browser cookies or to alert you when
websites set or access cookies. If you disable or refuse cookies, please note that some
parts of our platforms may become inaccessible or not function properly. For more
information about the cookies we use, please see our Cookie Policy.
d. Change of purpose
We will only use your personal data for the purposes for which we collected it unless we
reasonably consider that we need to use it for another reason, and that reason is
compatible with the original purpose. If you wish to get an explanation as to how the
processing for the new purpose is compatible with the original purpose, please contact
us.
If we need to use your personal data for an unrelated purpose, we will notify you, and
we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent
in compliance with the above rules where this is required or permitted by law.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with the parties set out below for the purposes set out
in the table above.
● Internal Third Parties as set out in the Glossary below.
● External Third Parties as set out in the Glossary below.
● Third parties to whom we may choose to sell, transfer or merge parts of our
business or our assets. Alternatively, we may seek to acquire other businesses or
merge with them. If a change happens to our business, then the new owners
may use your personal data in the same way as set out in this Privacy Policy.
We require all third parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to use your
personal data for their own purposes and only permit them to process your personal
data for specified purposes and in accordance with our instructions.
INTERNATIONAL TRANSFERS
Some of our external third parties may be based outside the UK, so their processing of
your personal data will involve a transfer of data outside the UK.
Should an international transfer take place, we ensure a similar degree of protection is
afforded to it by ensuring at least one of the following safeguards is implemented:
● We will only transfer your personal data to countries that have been deemed to
provide an adequate level of protection for personal data.
● Where we use certain service providers, we may use specific contracts or data
protection clauses commonly adopted or approved for use in the UK or the
European Economic Area (“EEA”) which give personal data the same protection
it has in the UK or the EEA.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from
being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents,
contractors and other third parties who have a business need to know. They will only
process your personal data on our instructions, and they are subject to a duty of
confidentiality.
We have put in place procedures to deal with any suspected personal data breach and
will notify you and any applicable regulator of a breach where we are legally required to
do so.
DATA RETENTION
- How long will we use your personal data?
We will only retain your personal data for as long as reasonably necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any legal,
regulatory, tax, accounting or reporting requirements. We may retain your personal data
for a longer period in the event of a complaint or if we reasonably believe there is a
prospect of litigation with respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the
amount, nature and sensitivity of the personal data, the potential risk of harm from the
unauthorised use or disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those purposes through other
means, and the applicable legal, regulatory, tax, accounting or other requirements.
Ordinarily, where there is a contract between us, we will retain your personal data for
the duration of the contract and for a period of six years following the end of our
financial year to which such records relate to ensuring we are able to comply with any
contractual, legal, audit and other regulatory requirements, or any orders from
competent courts or authorities.
In some circumstances, you can ask us to delete your data: see the section headed
“YOUR LEGAL RIGHTS” below for further information.
In some circumstances, we will anonymise your personal data (so that it can no longer
be associated with you) for research or statistical purposes, in which case we may use
this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to
your personal data.
Please see the sub-section on “YOUR LEGAL RIGHTS” of the Glossary below to find
out more about these rights.
If you wish to exercise any of these rights, please contact us.
- No fee is usually required
You will not have to pay a fee to access your personal data (or to exercise any of the
other rights). However, we may charge a reasonable fee if your request is clearly
unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your
request in these circumstances. - What we may need from you
We may need to request specific information from you to help us confirm your identity
and ensure your right to access your personal data (or to exercise any of your other
rights). This is a security measure to ensure that personal data is not disclosed to any
person who has no right to receive it. We may also contact you to ask you for further
information in relation to your request to speed up our response. - Time limit to respond
We try to respond to all legitimate requests within 30 days. Occasionally it could take us
longer than a month if your request is particularly complex or you have made a number
of requests. In this case, we will notify you and keep you updated.
GLOSSARY
LAWFUL BASIS
● Legitimate Interest means the interest of our business in conducting and
managing our business to enable us to give you the best service/programme and
the best and most secure experience. We make sure we consider and balance
any potential impact on you (both positive and negative) and your rights before
we process your personal data for our legitimate interests. We do not use your
personal data for activities where our interests are overridden by the impact on
you (unless we have your consent or are otherwise required or permitted to by
law). You can obtain further information about how we assess our legitimate
interests against any potential impact on you in respect of specific activities by
contacting us.
● Performance of Contract means processing your data where it is necessary for
the performance of a contract to which you are a party or to take steps at your
request before entering into such a contract.
● Complying with a legal obligation means processing your personal data where
it is necessary for compliance with a legal obligation that we are subject to.
THIRD PARTIES
Internal Third Parties
Any future employees or contractors of P&B Service Solution Limited, acting as joint
controllers or processors and who are based in the United Kingdom, who provide IT and
system administration services and undertake business reporting.
External Third Parties
● Service providers in connection with our provision of programmes and services,
such as providers of IT and system administration services (Skool, Payfunnel,
Zoom, Streamyard, Mailchimp, Google Workspace, Descript, Canva, Scoreapp)
● Payment processors (Stripe)
● Analytics and search engine providers that assist us in the improvement and
optimisation of our platforms (Google Analytics)
● Social media platforms (LinkedIn, Facebook, Instagram, YouTube, Substack)
● Professional advisers, including lawyers, accountants, auditors and insurers who
provide consultancy, legal, insurance and accounting services
● HM Revenue & Customs based in the United Kingdom, regulators and other
authorities (whether national or international) who require reporting of processing
activities in certain circumstances
● Any other third party in the event that we are under a duty to disclose or share
your personal data in order to comply with any legal obligation or in order to
enforce or apply our terms and conditions, including exchanging information with
other companies and organisations for the purposes of crime and fraud
prevention
YOUR LEGAL RIGHTS
You Have The Right To:
● Request access to your personal data (commonly known as a “data subject
access request”). This enables you to receive a copy of the personal data we
hold about you and to check that we are lawfully processing it. Please note that
we may be unable to make all information available to you if, for example,
making the information available to you would reveal personal data about
another person or if we are legally prevented from disclosing such information.
● Request correction of the personal data that we hold about you. This enables
you to have any incomplete or inaccurate data we hold about you corrected,
though we may need to verify the accuracy of the new data you provide to us.
● Request erasure of your personal data. This enables you to ask us to delete or
remove personal data where there is no good reason for us continuing to process
it. You also have the right to ask us to delete or remove your personal data where
you have successfully exercised your right to object to processing (see below),
where we may have processed your information unlawfully or where we are
required to erase your personal data to comply with local law. Note, however, that
we may not always be able to comply with your request of erasure for specific
legal reasons, which will be notified to you, if applicable, at the time of your
request.
● Object to processing of your personal data where we are relying on a legitimate
interest (or those of a third party), and there is something about your particular
situation which makes you want to object to processing on this ground as you
feel it impacts your fundamental rights and freedoms. You also have the right to
object where we are processing your personal data for direct marketing
purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and
freedoms.
● Request restriction of processing of your personal data. This enables you to
ask us to suspend the processing of your personal data in the following
scenarios:
o If you want us to establish the data’s accuracy.
o Where our use of the data is unlawful, but you do not want us to erase it.
o Where you need us to hold the data even if we no longer require it as you
need it to establish, exercise or defend legal claims.
o You have objected to our use of your data but we need to verify whether
we have overriding legitimate grounds to use it.
● Request the transfer of your personal data to you or to a third party. We will
provide to you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this right only
applies to automated information which you initially provided consent for us to
use or where we used the information to perform a contract with you.
● Withdraw consent at any time when we are relying on consent to process your
personal data. However, this will not affect the lawfulness of any processing
carried out before you withdraw your consent. If you withdraw your consent, we
may not be able to provide certain programmes or services to you. We will advise
you if this is the case at the time you withdraw your consent.
Contact Information:
P&B Service Solution Limited (Trading as Nurses Move)
CKR House, 70 East Hill, Dartford, Kent, DA1 1RZ, United Kingdom
Email: info@nursesmove.blog
ICO Registration Number: ZB606201
ICO Registration Valid: 09 October 2023 to 08 October 2026
Policy Last Reviewed: 28/11/2025
Next Review Date: 28/11/2026
This policy is compliant with the Data Protection Act 2018 and UK GDPR.
Nurses Move 
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